{"id":988793,"date":"2025-11-10T15:16:30","date_gmt":"2025-11-10T13:16:30","guid":{"rendered":"https:\/\/jip.kyiv.ua\/consumer-protection"},"modified":"2026-03-24T20:00:54","modified_gmt":"2026-03-24T18:00:54","slug":"consumer-protection","status":"publish","type":"page","link":"https:\/\/jip.kyiv.ua\/en\/consumer-protection","title":{"rendered":"Consumer Protection"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"988793\" class=\"elementor elementor-988793 elementor-988229\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30c6cd5 e-flex e-con-boxed e-con e-parent\" data-id=\"30c6cd5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-44f0fa2 e-con-full e-flex e-con e-child\" data-id=\"44f0fa2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d72be2 elementor-widget elementor-widget-text-editor\" data-id=\"8d72be2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When providing financial services, Limited Liability Company \u201cAsset Management Company \u201cCollective Investment Projects\u201d complies with the requirements of consumer protection legislation.<\/p>\n<p>In accordance with part nine of Article 7 of the Law of Ukraine \u201cOn Financial Services and Financial Companies\u201d No. 1953-IX dated December 14, 2021, as amended, a financial service provider, when providing information to a consumer, is obliged to comply with consumer protection legislation.<\/p>\n<p>In accordance with part one of Article 4 of the Law of Ukraine \u201cOn Consumer Protection\u201d No. 1023-XII dated May 12, 1991, as amended, consumers, when concluding, amending, executing, and terminating agreements for the receipt (purchase, order, etc.) of products, as well as when using products sold in the territory of Ukraine to satisfy their personal needs, have the right to:<\/p>\n<ul>\n<li>protection of their rights by the state;<\/li>\n<li>proper quality of products and services;<\/li>\n<li>product safety;<\/li>\n<li>necessary, accessible, reliable, and timely information in the state language about the product, its quantity, quality, assortment, and its manufacturer (executor, seller) in accordance with the Law of Ukraine \u201cOn Ensuring the Functioning of the Ukrainian Language as the State Language\u201d;<\/li>\n<li>service in the state language in accordance with the Law of Ukraine \u201cOn Ensuring the Functioning of the Ukrainian Language as the State Language\u201d;<\/li>\n<li>compensation for material and moral damage caused as a result of product defects, in accordance with the law;<\/li>\n<li>appeal to courts and other authorized state bodies for the protection of violated rights;<\/li>\n<li>association in public consumer organizations (consumer associations).<\/li>\n<\/ul>\n<p>Products should be understood as any item (goods), work, or <strong>service<\/strong> that is produced, performed, or provided to meet public needs.<\/p>\n<p>The consumer\u2019s rights in case of violation of the terms of a contract for the performance of work (provision of services) are defined by Article 10 of the Law of Ukraine \u201cOn Consumer Protection\u201d.<\/p>\n<p>Consumers of financial services of LLC \u201cAMC \u201cCollective Investment Projects\u201d have the right to \u043e\u0431\u0440\u0430\u0442\u0438\u0442\u044c\u0441\u044f to LLC \u201cAMC \u201cCollective Investment Projects\u201d, and the Company is obliged to consider such \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u044f within the established timeframe.<\/p>\n<p>Consumer complaints are reviewed by LLC \u201cAMC \u201cCollective Investment Projects\u201d in accordance with the procedure and time limits provided by the current legislation of Ukraine. Based on the results of the review, the Company sends a response to the Consumer in the same manner in which the complaint was received. The response contains information on whether the Consumer\u2019s claims are satisfied or rejected (either fully or partially).<\/p>\n<p>In accordance with part three of Article 5 of the Law of Ukraine \u201cOn Consumer Protection\u201d, consumer protection is carried out by the central executive body that forms and ensures the implementation of state policy in the field of consumer protection, the central executive body that implements state policy in the field of state control over compliance with consumer protection legislation, local state administrations, other executive authorities, local self-government bodies in accordance with the law, as well as courts.<\/p>\n<p>In case of violation by LLC \u201cAMC \u201cCollective Investment Projects\u201d of its obligations, it is necessary to contact the National Commission on Securities and Stock Market.<\/p>\n<p>A consumer of financial services may apply to the NSSMC in accordance with the procedure provided by the Law of Ukraine \u201cOn Citizens\u2019 Appeals\u201d. The mechanism for protecting the rights of financial services consumers by the NSSMC is available on the official website at the following link: <a href=\"https:\/\/www.nssmc.gov.ua\/activity\/insha-diialnist\/public-affairs\/\">https:\/\/www.nssmc.gov.ua\/activity\/insha-diialnist\/public-affairs\/<\/a><\/p>\n<p>\u00a0<\/p>\n<h3>DETAILS OF AUTHORITIES ON CONSUMER PROTECTION<\/h3>\n<p><strong><em>National Commission on Securities and Stock Market:<\/em><br \/><\/strong><strong>Address:<\/strong> 8 Knyaziv Ostrozkykh St., office 30, Kyiv, 01010<br \/><strong>Phone:<\/strong> <a href=\"tel:+380442542331\">+38 (044) 254 23 31<\/a>; <a href=\"tel:+380442542430\">+38 (044) 254 24 30<\/a><br \/><strong>E-mail:<\/strong> <a href=\"mailto:info@nssmc.gov.ua\">info@nssmc.gov.ua<\/a><br \/><strong>Official website:<\/strong> <a href=\"https:\/\/www.nssmc.gov.ua\/\">https:\/\/www.nssmc.gov.ua\/<\/a><br \/><strong>Working hours:<\/strong> from 9:00 to 18:00 (on Fridays from 9:00 to 16:45), lunch break from 13:00 to 13:45<\/p>\n<p><strong><em>State Service of Ukraine on Food Safety and Consumer Protection:<\/em><br \/>Address:<\/strong> 1 B. Hrinchenka St., Kyiv, 01001<br \/><strong>Phone:<\/strong> <a href=\"tel:+380442791270\">(044) 279 12 70<\/a> \u2013 reception; <a href=\"tel:+380442788460\">(044) 278 84 60<\/a>, <a href=\"tel:+380442784170\">(044) 278 41 70<\/a> \u2013 office<br \/><strong>Fax:<\/strong> (044) 279-48-83<br \/><strong>E-mail:<\/strong> <a href=\"mailto:info@dpss.gov.ua\">info@dpss.gov.ua<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>When providing financial services, Limited Liability Company \u201cAsset Management Company \u201cCollective Investment Projects\u201d complies with the requirements of consumer protection legislation. In accordance with part nine of Article 7 of the Law of Ukraine \u201cOn Financial Services and Financial Companies\u201d No. 1953-IX dated December 14, 2021, as amended, a financial service provider, when providing information&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-988793","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Consumer Protection - \u041a\u043e\u043c\u043f\u0430\u043d\u0456\u044f \u0437 \u0443\u043f\u0440\u0430\u0432\u043b\u0456\u043d\u043d\u044f \u0430\u043a\u0442\u0438\u0432\u0430\u043c\u0438 \u0421\u043f\u0456\u043b\u044c\u043d\u0456 \u0456\u043d\u0432\u0435\u0441\u0442\u0438\u0446\u0456\u0439\u043d\u0456 \u043f\u0440\u043e\u0454\u043a\u0442\u0438<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jip.kyiv.ua\/en\/consumer-protection\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consumer Protection - \u041a\u043e\u043c\u043f\u0430\u043d\u0456\u044f \u0437 \u0443\u043f\u0440\u0430\u0432\u043b\u0456\u043d\u043d\u044f \u0430\u043a\u0442\u0438\u0432\u0430\u043c\u0438 \u0421\u043f\u0456\u043b\u044c\u043d\u0456 \u0456\u043d\u0432\u0435\u0441\u0442\u0438\u0446\u0456\u0439\u043d\u0456 \u043f\u0440\u043e\u0454\u043a\u0442\u0438\" \/>\n<meta property=\"og:description\" content=\"When providing financial services, Limited Liability Company \u201cAsset Management Company \u201cCollective Investment Projects\u201d complies with the requirements of consumer protection legislation. 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